Terms of service

WM Customs - Terms of Service

1. Introduction

Welcome to WM Customs ("we," "us," or "our"). By accessing or purchasing from our website (www.wmcustoms.co.uk), you agree to comply with the following Terms of Service. Please read these terms carefully before placing an order.

2. Orders & Custom Products

  • All products are custom-made to order and are non-refundable unless they meet the conditions outlined in our Refund & Return Policy.
  • Once an order is placed, it cannot be modified or cancelled, as production begins immediately.
  • Customers are responsible for ensuring all order details, including custom specifications, are correct before finalising a purchase.

3. Refunds, Returns & Exchanges

  • Due to the personalised nature of our products, we only offer refunds, returns, or exchanges if:
    • You receive the wrong item.
    • Your item is lost in transit.
    • Your item arrives damaged or broken.
  • For full details, please refer to our Refund & Return Policy.

4. Shipping & Delivery

  • We aim to dispatch all orders within the estimated timeframes provided on our website.
  • Delivery times are estimates and not guarantees. Once shipped, delays caused by couriers are beyond our control.
  • Customers are responsible for providing accurate shipping details. We are not liable for orders lost due to incorrect addresses.

5. Intellectual Property

  • All logos, images, and descriptions created by WM Customs are the intellectual property of WM Customs.
  • You may not reproduce, distribute, or resell our products or designs without written permission.

6. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.
  • Our liability is limited to the price paid for the product.

7. Privacy & Data Protection

  • We collect and process customer information in accordance with UK data protection laws.
  • We do not share customer data with third parties except where required for order processing (e.g., shipping providers).
  • For more details, please see our Privacy Policy.
  • By providing your phone number and email address, you consent to receive email and SMS communications from us. You may opt out at any time by following the unsubscribe instructions provided in our messages.

8. Changes to These Terms

  • We reserve the right to update or modify these Terms of Service at any time.
  • Continued use of our website after any changes implies acceptance of the new terms.

9. Contact Information

For any questions or concerns about these terms, please contact us at:
📧 info@wmcustoms.co.uk
🌍 www.wmcustoms.co.uk

Thank you for choosing WM Customs! 🚀